Airvanto (“Airvanto”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, and disclose your information when you visit our website, use our platform, or book airport concierge and travel assistance services through Airvanto (the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

To deliver our Services, we may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Country of residence
• Billing address
• Account login credentials (where applicable)

Travel Information

• Flight numbers
• Airline and terminal details
• Departure and arrival locations
• Travel dates and times
• Passenger names
• Booking references

Identification Information

Where required by airport operators, local law, immigration authorities, or security procedures, we may collect:

• Passport number
• Nationality
• Date of birth
• Visa-related details

This information is collected only where operationally necessary.

Payment Information

Payments are securely processed through authorized third-party payment processors.

Airvanto does not store full card numbers, CVV codes, or raw payment credentials on its servers.

Technical Information

When you use our platform, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Usage activity
• Access timestamps
• Referral source information

Accessibility or Assistance Requests

Where voluntarily provided, we may process information related to mobility assistance, medical accessibility needs, or special airport assistance requirements solely for service coordination.

We collect information:

Directly from you

When You:

• Submit booking requests
• Contact customer support
• Register an account
• Complete website forms
• Communicate with us

Automatically

Through:

• Cookies
• Analytics tools
• Server logs
• Device tracking technologies

From trusted third parties

Including:

• Corporate travel managers
• Authorized booking partners
• Payment processors
• Operational airport service suppliers

We use your information to:

• Process and manage bookings
• Coordinate airport concierge services
• Verify travel details
• Communicate service updates
• Provide customer support
• Improve platform performance
• Prevent fraud and misuse
• Meet legal and regulatory obligations
• Send marketing communications (where consent is provided)

Where applicable, we process data under:

• Performance of a contract
• Legitimate business interests
• Your consent
• Legal and regulatory obligations

You may withdraw consent for marketing communications at any time.

We do not sell personal data.

We may share information only where necessary with:

Service Delivery Partners

Approved local airport operators, greeters, concierge suppliers, and logistics partners involved in fulfilling your booking.

Service Delivery Partners

Immigration, customs, airport security, aviation regulators, or law enforcement agencies where legally required.

Payment Providers

For secure payment processing and fraud prevention.

Professional Advisors

Legal, compliance, accounting, or security advisors where necessary to protect our business interests.

Because Airvanto operates globally, your information may be processed across multiple jurisdictions depending on your travel itinerary and service location.

Where international transfers occur, we apply appropriate technical and contractual safeguards to protect your information.

We implement commercially reasonable technical, physical, and administrative safeguards, including:

• SSL/TLS encrypted transmission
• Secure access controls
• Authentication restrictions
• Internal access limitation
• Infrastructure monitoring and security auditing

While we take strong precautions, no digital transmission system is completely immune from risk.

We retain information only for as long as necessary to:

• Fulfill booked services
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Enforce contractual rights

When no longer required, information is securely deleted or anonymized.

Airvanto uses cookies and related technologies to:

• Maintain platform functionality
• Analyze performance
• Improve user experience
• Remember preferences
• Support security monitoring

You may control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

Depending on your location, you may have rights to:

• Access your information
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to marketing communications
• Request portability of applicable data
• Withdraw previously granted consent

Requests may be submitted to:

support@airvanto.com

Identity verification may be required before processing requests.

Airvanto Services are not intended for unsupervised minors.

We do not knowingly collect personal information from children without lawful parental or guardian authorization where required.

If such information is identified, it will be promptly deleted.

Our website may contain links to external websites or services.

Airvanto is not responsible for the privacy practices of third-party platforms.

Users should review their privacy policies separately.

We may update this Privacy Policy periodically to reflect legal, operational, or service changes.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of Airvanto after updates constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact:

Airvanto Privacy Desk
support@airvanto.com
www.airvanto.com