Frequently Asked Questions

We recommend booking at least 48 hours prior to your scheduled flight to ensure tarmac access permissions and greeter allocations are secured with local airport partners. While last-minute requests submitted within 48 hours may be accommodated subject to airside partner availability, expedited coordination fees may apply.

Airvanto processes reservations via secure, enterprise-grade encrypted payment gateways. We accept all major international credit cards, including Visa, Mastercard, American Express, as well as PayPal and direct corporate wire transfers for executive accounts.

A reservation is officially confirmed once our central dispatch desk verifies tarmac permissions with local airport handling agents and issues an official Airvanto Passage Voucher with a unique reference number. Quotes and initial requests do not guarantee greeter allocation until formal voucher issuance.

Yes. Airvanto regularly coordinates multi-passenger corporate delegations, diplomatic missions, and family parties. We allocate multiple dedicated hosts, porters, and airside buggies to maintain seamless transit. You can submit group itineraries through our Reservation Portal or contact our dispatch team directly.

Airport Meet & Greet is a personalized, white-glove concierge service where an airport-authorized host assists you directly through the terminal. For arrivals, your host meets you at the aircraft jet bridge and guides you through immigration, baggage claim, and customs directly to your vehicle. For departures, your host meets you curbside, manages check-in and security fast-track, and escorts you to the lounge and boarding gate.

Learn more on our dedicated Airport Meet & Greet Services page.

In the aviation industry, “Meet & Greet” and “Meet & Assist” are largely synonymous terms describing personal airside assistance. Airvanto provides comprehensive gate-to-curb escorting, border fast-tracking where available, baggage coordination, and premium terminal guidance under both designations.

Meeting coordinates depend on the service booked:

• Arrival Services: Your concierge greeter will stand by at the aircraft jet bridge door or terminal entrance holding a personalized digital greeting sign.
• Departure Services: Your host syncs with your chauffeur and meets you curbside at the airport terminal departure drop-off zone.
• Connection/Transit Services: Your escort greets you at the arrival aircraft jet bridge and navigates you straight to transfer desks, security re-screening, or VIP lounges.

Yes. Airvanto actively monitors flights using real-time global aviation telemetry systems to adjust greeter dispatch times automatically for early landings, delayed gates, or terminal shifts, ensuring your host is present exactly when your aircraft touches down.

Airvanto coordinates Meet & Greet across more than 150 premier international airports worldwide. Inclusions such as electric terminal buggies, private tarmac transfers, and fast-track access vary based on individual airport infrastructure and local civil aviation regulations.

Explore our Meet & Greet service details and global network →

Airport immigration fast-track provides expedited passage through passport control and security checkpoints. Your personal concierge escort guides you to designated priority or diplomatic lanes, allowing you to bypass lengthy general public queues on arrival, departure, or transit.

Read complete details on our Airport Immigration Fast-Track Assistance page.

No. Fast-track availability is governed strictly by sovereign government border authorities and local airport infrastructure. While priority lanes are available at many major international hubs (such as Dubai, Cancun, Punta Cana, London Heathrow, and Paris CDG), certain airports restrict priority lanes to specific visa categories or government programs. Airvanto verifies local eligibility before confirming each reservation.

No. Fast-track assistance facilitates expedited physical queueing through authorized lanes. Entry into any country remains strictly at the sovereign legal discretion of government border control and immigration officers. Airvanto concierge representatives cannot override immigration laws, border decisions, or customs inspections.

Yes. All travelers are legally required to hold valid passports with sufficient remaining validity, required visas or electronic travel authorizations (such as ESTA, eTA, or Schengen visas), completed customs declaration forms, and any mandated health certifications.

Yes. Fast-track transit assistance is specifically designed to minimize transfer bottlenecks. Your host guides you through transfer security checkpoints and inter-terminal connections swiftly, maximizing connection success during tight layovers.

View our Immigration Fast-Track service options →

Airvanto arranges guaranteed entry passes to curated independent, executive, and partner VIP airport lounges. When booked alongside our Meet & Greet escort, your concierge guides you directly to the lounge entrance, facilitates front-desk registration, monitors your flight boarding telemetry, and returns to escort you to your departure gate.

Discover all features on our Airport Lounge Access & VIP Suites page.

Yes. Airvanto partners with premium executive and independent terminal lounges that welcome passengers flying economy or premium economy, regardless of airline loyalty tier or cabin class.

Yes. Reserving lounge access during layovers provides a peaceful sanctuary to dine, shower, and rest between flights. Your transit concierge meets your incoming flight and escorts you straight to your transit lounge.

Standard lounge inclusions comprise complimentary hot meals and light buffets, artisan coffees, alcoholic beverages, high-speed Wi-Fi, quiet ergonomic workstations, and flight display monitors. Many partner lounges also feature private shower suites and quiet relaxation pods.

Private airline flagship lounges (e.g., Emirates First Class Lounge, British Airways Concorde Room) remain subject to strict airline ticket class rules. While our hosts safely escort you to the lounge entrance and return to chaperone you to your aircraft gate, local security regulations typically restrict concierge hosts from remaining inside airline-operated private lounges.

Learn more about our Airport Lounge Access services →

Airvanto baggage porter services provide licensed airport luggage handlers dedicated to managing your bags. For departures, porters meet your vehicle curbside, transfer luggage onto heavy-duty trolleys, and transport it to your airline check-in desks. For arrivals, porters retrieve your bags from the carousel and load them into your awaiting vehicle.

See details on our dedicated Airport Baggage Porter Services page.

To comply with civil aviation occupational health guidelines and airport security regulations, concierge escort hosts are not permitted to physically carry heavy baggage. Where luggage handling is needed, our operations desk arranges specialized, airport-authorized Baggage Porters equipped with heavy trolleys to manage your suitcases seamlessly.

No. International aviation security and national customs regulations strictly require travelers to accompany their own luggage through customs declaration corridors and security screening. Porters manage the physical transport and lifting, but you must remain present during official inspections.

Each standard porter booking generally accommodates up to 3–4 large suitcases per trolley. For large travel groups, families, or travelers with extensive sports gear (such as golf bags or ski equipment), multiple porters can be assigned to ensure complete physical ease.

Yes. Baggage porterage is highly recommended for families traveling with strollers and young children, seniors, or passengers with limited mobility, allowing them to navigate the terminal unencumbered by heavy luggage.

Explore our Baggage Porter Services →

To protect our local operational supplier allocations, cancellations are subject to our structured retention policy based on lead time before scheduled service:

• 72+ hours before service: Full refund minus standard gateway payment processing and administrative fees.
• 48–72 hours before service: Refund minus a 10% operational cancellation fee.
• 24–48 hours before service: Refund minus a 50% operational cancellation fee.
• Less than 24 hours / No-show: Fully non-refundable under any circumstances.

Note: Stricter cancellation terms imposed by specific airport authorities disclosed at the time of reservation supersede our general policy.

All modification or rescheduling requests must be submitted in writing or via our dispatch channel at least 48 hours prior to scheduled service execution. Approvals are strictly subject to local supplier availability and airport authority approvals. Modifications made within 48 hours of flight departures may be treated as a cancellation and require a new booking.

A booking is marked as a No-Show if the traveler fails to establish contact with their greeter or dispatch within the included waiting window (typically up to 2 hours from flight touchdown). If you land and are unable to locate your host, you must contact our 24/7 support channel immediately. Leaving the airport terminal or pickup zone without notifying us voids all refund eligibility.