Frequently Asked Questions

We recommend booking at least 48 hours prior to your scheduled flight to ensure tarmac access permissions and greeter allocations are secured with local airport partners. While last-minute requests submitted within 48 hours may be accommodated subject to partner availability, expedited coordination fees may apply.

We accept all major international credit and debit cards (Visa, MasterCard) processed through our encrypted 256-bit SSL gateway. For corporate clients and high-frequency executive accounts, monthly invoicing and direct bank wire transfers (SWIFT/SEPA) are available upon request.

A reservation is officially confirmed once our central help desk verifies host permissions with local airport handling agents and issues an official Airvanto Passage Voucher with a unique reference number. Quotes and initial requests do not guarantee greeter allocation until formal voucher issuance.

Yes. Airvanto regularly coordinates multi-passenger corporate delegations, diplomatic missions, and family parties. We allocate multiple dedicated hosts, porters, and terminal buggies to maintain seamless transit. You can submit group itineraries through our Reservation Portal or contact our help desk team directly.

Airport Meet & Assist is a personalized, white-glove concierge service where an airport-authorized host provides coordinated end-to-end passenger assistance throughout the terminal. For arrivals, your host meets you at the aircraft gate and guides you through immigration, baggage claim, and customs directly to your vehicle. For departures, your host meets you curbside, manages check-in and security guidance, and escorts you to the lounge and boarding gate.

Learn more on our dedicated Airport Meet & Assist Service page.

Airvanto’s Meet & Assist service provides dedicated one-on-one passenger assistance throughout the terminal. Standard service coordination includes up to 2 hours for arrival and departure services, and up to 3 hours for transit connections. Your host coordinates your journey, monitors flight timing, assists with terminal navigation, and coordinates add-on enhancements such as immigration fast-track, baggage porterage, or executive lounges where available. Additional waiting time beyond included windows may incur operational charges where applicable in accordance with our Terms & Conditions.

Meeting coordinates are standardized based on your journey direction:

• Arrivals: Immediately outside the aircraft gate or arrival corridor holding a personalized digital name board.
• Departures: Curbside at your departure terminal entrance, synchronized with your chauffeur.
• Connections: At the arrival gate of your inbound flight to guide you seamlessly to your connecting terminal or gate.

Important: If you experience difficulty locating your assigned greeter due to sudden gate reassignments or high terminal footfall, please call or message our 24/7 flight desk immediately (+1 363 777 0717) before leaving the designated meeting area to ensure seamless contact and avoid being designated as a no-show under our Terms & Conditions.

Our operations help desk continuously monitors your flight radar telemetry in real-time. If your flight is delayed or lands ahead of schedule, your concierge host’s schedule is automatically re-synchronized with your actual wheels-down time at no extra charge.

Airvanto coordinates Meet & Assist across more than 150 premier international airports worldwide. Inclusions such as electric terminal buggies, private tarmac transfers, and fast-track access vary based on individual airport infrastructure and local civil aviation regulations.

Explore our Meet & Assist service details and global network →

Browse coverage by region in our Global Airport Directory →

Airport immigration fast-track provides expedited passage through passport control and security checkpoints where available. Your personal concierge escort guides you to designated priority or diplomatic lanes, allowing you to bypass lengthy general public queues on arrival, departure, or transit.

Read complete details on our Airport Immigration Fast-Track Assistance page.

No. Immigration fast-track is not available at all airports. Fast-track availability is governed strictly by sovereign government border authorities and local airport infrastructure. Where available, immigration fast-track is offered as an add-on service and is subject to local authority availability and confirmation. It is not included in the standard service or guaranteed at every airport. Airvanto verifies local eligibility before confirming each reservation.

No. Fast-track assistance facilitates expedited physical queueing through authorized lanes where available. Entry into any country remains strictly at the sovereign legal discretion of government border control and immigration officers. Airvanto concierge representatives cannot override immigration laws, border decisions, or customs inspections.

Yes. All travelers are legally required to hold valid passports with sufficient remaining validity, required visas or electronic travel authorizations (such as ESTA, eTA, or Schengen visas), completed customs declaration forms, and any mandated health certifications.

Yes. Fast-track transit assistance is specifically designed to minimize transfer bottlenecks where priority lanes exist. Your host guides you through transfer security checkpoints and inter-terminal connections swiftly, maximizing connection success during tight layovers.

View our Immigration Fast-Track service options →

Airvanto coordinates lounge access as an optional add-on service to vetted independent, partner, or executive VIP airport lounges. When booked alongside our Meet & Assist escort, your concierge guides you directly to the lounge entrance, facilitates front-desk registration, monitors your flight boarding telemetry, and returns to escort you to your departure gate. Please note: Entry is not guaranteed and is subject to availability and confirmation by the relevant lounge or service provider.

Discover all features on our Airport Lounge Access & VIP Suites page.

No. Entry into airport lounges and VIP suites is not guaranteed. Lounge access is offered as an optional add-on service and is strictly subject to lounge capacity, operating availability, and confirmation by the relevant lounge or service provider upon booking and arrival.

Yes. Airvanto partners with premium independent executive lounges that do not require business or first-class airline tickets or frequent flyer status, subject to availability and confirmation.

Most partner lounges provide complimentary hot and cold dining buffets, premium wines, beers, and spirits, high-speed Wi-Fi, private workstation pods, and flight display boards. Select international flagship lounges also feature private nap suites, spa showers, and family game rooms.

Standard lounge passes permit stays of up to 3 to 4 hours prior to your scheduled flight departure. Extensions for extended transit layovers can be arranged in advance upon request, subject to lounge operator rules.

Explore Lounge Access & VIP Suites →

Airvanto baggage porter services provide licensed airport luggage handlers dedicated to managing your bags. Offered as an optional add-on service, porters meet your vehicle curbside for departures to transport luggage to check-in desks, or retrieve your bags from the carousel for arrivals and load them into your awaiting vehicle.

See details on our dedicated Airport Baggage Porter Services page.

No. Baggage porter assistance is an optional add-on service and is not automatically included in the standard Meet & Assist service. Concierge escort hosts guide passengers through the terminal, while specialized, airport-authorized Baggage Porters equipped with heavy trolleys must be requested as an add-on to manage heavy luggage, subject to local airport availability.

To comply with civil aviation occupational health guidelines and airport security regulations, concierge escort hosts are not permitted to physically carry heavy baggage. Where luggage handling is needed, our help desk arranges specialized, airport-authorized Baggage Porters equipped with heavy trolleys to manage your suitcases seamlessly.

No. International aviation security and national customs regulations strictly require travelers to accompany their own luggage through customs declaration corridors and security screening. Porters manage the physical transport and lifting, but you must remain present during official inspections.

Each standard porter booking generally accommodates up to 3–4 large suitcases per trolley. For large travel groups, families, or travelers with extensive sports gear (such as golf bags or ski equipment), multiple porters can be assigned to ensure complete physical ease.

Yes. Baggage porterage is highly recommended for families traveling with strollers and young children, seniors, or passengers with limited mobility, allowing them to navigate the terminal unencumbered by heavy luggage.

Explore our Baggage Porter Services →

To protect our local operational supplier allocations, cancellations are subject to our structured retention policy based on lead time before scheduled service:

• 72+ hours before service: Full refund minus standard gateway payment processing and administrative fees.
• 48–72 hours before service: Refund minus a 10% operational cancellation fee.
• 24–48 hours before service: Refund minus a 50% operational cancellation fee.
• Less than 24 hours / No-show: Fully non-refundable under any circumstances.

Note: Some airports operate under stricter local cancellation terms. Any airport-specific exceptions disclosed during booking or on your confirmation voucher supersede general cancellation rules in accordance with our Terms & Conditions.

Yes. Rescheduling requests must be submitted in writing at least 24 hours prior to scheduled service, subject to local supplier availability and airport operational conditions. Minor timing adjustments or flight number updates on the same travel date are accommodated free of charge. Passenger profile changes require submitting updated passport documentation for tarmac security clearance compliance. Repeated itinerary revisions may incur administrative fees in accordance with our Terms & Conditions.

If your flight is officially cancelled by the operating airline, notify our 24/7 flight desk immediately ([email protected] / +1 363 777 0717) with your official airline cancellation notice. We will reschedule your concierge passage to your replacement flight at no additional cost subject to partner availability, or provide a 100% full credit voucher valid for 12 months across our global network, or refund the recoverable service fee in accordance with our Terms & Conditions.